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Frequently Asked Questions
01. Is it completely safe to shop at the Horze web shop?
02. How is my credit card information processed?
03. Who has access to my personal information?
04. What is my personal information used for?
05. Why does Horze need my email address and mobile telephone number?
06. Must all registered customers receive marketing materials?
07. How do I delete my customer account?
01. Is it completely safe to shop at the Horze web shop?
Yes. Horze takes its customers rights seriously, and adheres to the respective commercial laws implicitly. Your banking information is encrypted, and personal information is treated with the highest level of confidentiality. You may edit your personal information whenever you wish, and may choose whether or not you wish to receive marketing materials that Horze wishes to send out from time to time. You have one year's right of compensation for faulty or damaged goods, and 30 days right of return for unwanted goods and for goods that you wish to exchange.
02. How is my credit card information processed?
Horze web shop ensures that customer's banking and credit card information is handled according to the safest measures. This information is encrypted via a SSL-certified communication system, which makes it more difficult for your information to be subject to misuse.
03. Who has access to my personal information?
Horze guarantees that all personal information provided in connection with customer's personal accounts is treated with strictest confidentiality. This means that under no circumstances will your personal information be made available to any other concerns outside of Horze.
04. What is my personal information used for?
Customer information is used first and foremost in the development and improvement of our products, and our services as a supplier of equestrian equipment. If customers agree, the information also enables us to provide them with news about special offers, new products and events in connection with Horze.
05. Why does Horze need my email address and mobile telephone number?
Horze needs your contact information to be able to get in touch with you in the event of problems or questions arising in connection with an order. Without the correct address, phone number and email address Horze cannot guarantee the delivery of products you have ordered.
06. Must all registered customers receive marketing materials?
Horze web shop only sends out news about special offers, new products and events to customers who have explicitly requested it. If you do not wish to receive this information, go to Horze customer service or change the settings on your customer account.
07. How do I delete my customer account?
You can edit or delete your personal information by logging in to your customer account. If you want to delete your account completely, contact Horze customer service.
08. What are cookies?
Horze web shop uses cookies. A cookie is a small text file which is saved onto your internet-reader to increase the functionality and security of your shopping visit at the Horze web shop. The cookie identifies you as a customer when you go in to horze.com, and has the following functions:
• Cookies help the web shop remember your user name, enabling you to log quickly in to your customer account.
• Cookies also help the web shop to remember which language you used during your first visit to Horze, so that when you visit again, the correct version for the country you reside in appears.
