Shipping policy

All orders placed with the Horze web-shop are packed and sent out from our central warehouse in Netherlands within 2 business days after the order is made. Horze holds the right for delays during high season and campaign periods. For orders that include embroidery service, processing the order will take 1 - 3 extra days. Please note that shipments cannot be delivered to post box addresses.

If you are under 18 you may only buy from Horze webshop under supervision of a parent or guardian.

You will receive confirmation by email when you place your order on our web-shop. When your order is sent out from our central warehouse, you will receive a second email that contains the tracking code for your parcel. You can easily follow the progress of your order by logging in to your customer account in the web-shop.

Freight cost to Malta is 150 euro. Freight cost to Cyprus is 170 euro. Freight cost to Portugal is 49 euro.

Return policy

If you are not satisfied with your product in any way, Horze gives you 30 days in which you may return or exchange your item. Read more about our return policy here.